Socket Communication's Wi-Fi Companion

By , posted Saturday, Jun. 25th, 2005
Reader Comments: 6

CONCLUSION:

This program embodies the concept of simplicity, while still providing highly detailed information about the network, should the user need them. I like to refer to this kind of GUI (Graphic User Interface) as the “low or no learning curve” GUI, yet it also attains high marks for providing that detailed information for those of us who are technically minded users. Specifically, network administrators will absolutely love the dizzying amount of details and statistical reports available from this program. The fact that one program could readily satisfy both the technical and non-technical crowds speaks volumes to all of the hard work that went into the design of this program!

PROs

• Supports WPA, WPA-PSK, 802.1x, 40/128-bit WEP, and Open

• GUI designed to show simple information on top, yet has fairly detailed information depending on how far down you drill into the GUI.

• Excellent use of Charts and Tables (not shown in review) provides great overview of network.

CONs

• Higher initial cost may prove too high for casual consumers. However, reviewer agrees that price point is well-deserved for a product this well designed.

THE INFO:

Author Company: Socket Communications Inc
Current Version: 2.5.0.0
Company Website: Socket Communication (http://www.socketcom.com/)
URL for Product: Wi-Fi Companion (http://www.socketcom.com/product/SW1221-596.asp)

Cost: $24.99

Rating: 5 out of 5.

1 2 3 [4]

I'm sorry to hear that you've been experiencing problems with their Customer Service. I am not sure if your trouble is with Customer Service itself (usually the sales arm of any company), or with Technical Support.

If the trouble is with Technical Support, have you registered your product with them? They only support registered products, but they do offer customer callbacks, usually within 24-48 hours (not including weekends).

Also, have you tried posting your problem within the appropriate forum on their website?

If the problem is truly with the sales arm (customer service), then you can contact one of the Sales department people listed here:
http://www.socketcom.com/contact/

Posted by , Tuesday, Jun. 28th, 2005

Their customer service isnt too great....I have been trying to contact them for several weeks...I got one response and he told me to email him, but I never heard back.......

Posted by ToddJ, Tuesday, Jun. 28th, 2005

Thanks guys, for another great review. It's been in my toolbox since it first came out and I like it too!

Another Good One.

Posted by billpool, Monday, Jun. 27th, 2005

Thank you both. I really enjoyed writing this review!

This utility is so incredible that it is now the Preferred Troubleshooting tool for the "Wireless WiFi Problems" Forum.

Posted by , Sunday, Jun. 26th, 2005

i found this to be very useful indeed. i especially like that fact that it displays the signal bar strength on top without having to use the bulit in Zero config one. very good review!

Posted by neshyd, Sunday, Jun. 26th, 2005

Another great review Elrendhel!! This looks as if it is going to join my utility bag!

Posted by Jack Cook, Saturday, Jun. 25th, 2005

You may also use your Facebook account to post comments: